Flower Farmer Support & faq
Support and Contact Information
For help with purchase, download, installation and gameplay issues along with general questions first be sure to review the FAQ included below. If your question is not answered or you are in need of additional help please use the email address of support@flower-farmer.com to reach us. Support is provide Monday through Friday with replies typically sent within 24 hours as we place high priority on customer support and satisfaction.
Frequently Asked Questions about Flower Farmer
Contents:
I Installing & First Starting the Game
I. Installing & FIRST STARTING the game
Which devices can be used to play the game of Flower Farmer?
Currently the game is playable on Android Devices & Phones and Tablets running Android OS 2.3 or higher on devices which support a minimum screen resolution of 480x800 or greater. This includes large displays used by high-end phones and tablets. Screen resolutions below hVGA (320x480) can not be supported as these displays are too small to handle the amount of screen touch elements and soft buttons utilized by the game's complex interface. Please note if you have purchased the game and have a device with a display smaller than 320x480, such as the Samsung Intercept's 240x400 display, please contact us at support@flower-farmer.com for a full refund.
To find out the display resolution of your device please see the Wikipedia entry Comparison of Android Devices
Can the game be played without an Internet connection?
Flower Farmer is an online game which uses remote servers for all of the game play and to reach these services an Internet connection by cellular or WiFi is required.
When downloading Flower Farmer from Google Play the download fails to start or complete, what can I do to complete the download?
Use the following link for help to fix the issue of not being able to start or complete the app download https://support.google.com/googleplay/?hl=en&rd=1
If after performing the above steps you are still unable to complete the download please make sure your order was completed. This can be done by logging in to Google Wallet using the same Google Account which you used to purchase the game from Google Play. If you are unable to verify the completion of your purchase or have verified the purchase has been completed but are still unable to download, please contact us.
When installing the Flower Farmer App through Google Play the installation fails to start or complete, what can I do to complete the installation?
Please use the following troubleshooting steps to resolve the issue:
- Restart your phone then try installing the app again.
- Confirm that there is connectivity on your device (contact your mobile service provider if you aren't connected).
- Wait 10 minutes and try your install again.
If after performing the above steps you are still unable to complete the installation please make sure your order was completed. This can be done by logging into Google Wallet using the same Google account which you used to purchase the game from Google Play. If you are unable to verify the completion of your purchase or have verified the purchase has been completed but still are unable to complete installation and start the game, please contact us at support@flower-farmer.com
My Android device appears to be set to a screen density which does not match the settings necessary to play Flower Farmer, how can I change screen density settings on my device?
It may be that you have the display density on your phone is set to a mode which is not compatible with the game along with auto-density selection may be disabled. To change, on most devices, which support variable screen density, go to the following settings, from the home screen Menu -> Settings -> Display -> Resolution. Make sure the auto option is selected.
In rare cases with devices running custom Android OS ROMs the display density is set to the highest display density possible without the ability to change as the options to change density are not enabled. For these situations we suggest upgrading to a new Android OS ROM or contacting the creators of the custom packaged OS and request help for enabling the density changing options or for making changes to the device's boot initiation settings.
Does Flower Farmer support saving to SD Card?
Yes the supports saving to SD storage on devices running Android OS 2.3 or greater.
Is a free or trail version available?
Flower Farmer is a fully online game and as such we are unable to offer a free or trial version. If you would like to learn more about the game please go to http://www.flower-farmer.com/
II Payment Related QUESTIONS
I have purchased the game but am unsure if the transaction was processed, how can I see the status of my order?
Go to the web site of https://wallet.google.com/ and log in with your Google Account to see the status of your Google Wallet Purchases which includes apps bought from Google Play.
I have cancelled my order but am still waiting on the refund to be received by my payment provider, how long does this take?
It make take a few days and in rare occasions up to two weeks to have the refund credited back to your account. For more information on why may be the case please see http://checkout.google.com/support/bin/answer.py?hl=en&answer=81849
I would like a refund as the game does not perform correctly on my Android Device or other issues prevent me from fully enjoying the game. How can I get a refund?
We will stand by our product and provide refunds to customers who are unable to enjoy the game for any reason. Send email to support@flower-farmer.com while including your Google Play and Google Wallet Order # which was sent by email when you purchased the game. If you do not have the purchase email saved please provide the formal name and area code as listed on the payment provider which was used for purchase of the game.
How can I update my form of payment with Google Wallet?
For updating your payment information with Google Wallet please go to https://wallet.google.com/
I am receiving a License Verification Failure when starting the game. How can this be fixed?
First, make sure you are running the most recent version of the game as made available on the Google Play. You can upgrade by starting the Google Play App on your phone or tablet, then search in the app for "Flower Farmer". If you are not running the most recent version the option to update is made available by touching a button in the upper right area of the Flower Farmer App Listing Page.
If you have purchased the game and are running the most recent version. Next make sure your android device's Google Play settings are currently configured to use the same Google Account which you also used to originally purchase the game. If you can confirm the game you have purchased is up to date and your device's market settings are using the same Google Account, please contact us and include the Google Order # you received by email when purchasing the game.
III Account Names, Passwords & Nicknames
When creating a nickname every nickname I attempt to make is invalid or already taken, what can I do to resolve this?
First, clear the Flower Farmer App's Saved Data by going to:
Menu (button) -> Settings -> Applications -> Manage Applications -> Flower Farmer -> Clear data
If after clearing the data you are still unable to create a nickname make sure you have purchased the game and are running the most recent version of the app as listed on the Google Play. If you are still unable to begin playing please contact us by email at support@flower-farmer.com. Please include the Google Checkout Order Number you received by email when purchasing the game.
I have changed to a new Android device, performed a full reset of my device, cleared the Flower Farmer App saved data or performed other actions which result in removal of the saved data for the game. How can I regain my previously created nickname(s) and progress?
When installing a fresh copy of the game, upgrading to a new Android OS device or other actions that result in the loss of saved nicknames. You can restore the old nicknames by doing the following, when prompted to provide an Account Name and Password, enter in the exact same Account Name and Password which you used when previously creating the nicknames you would like to restore. After entering in the previously created Account Name and Password, you should see the nicknames now being displayed in the save slots.
If you are not prompted to provide a Account Name and Password, you will first need to clear the app's saved data from you phone, you can do this by going to:
Menu (button) -> Settings -> Applications -> Manage Applications -> Flower Farmer -> Clear data
After clearing the data and restarting the Flower Farmer Application, you will then be prompted to provide an Account Name and Password. Enter in the exact same name and password provided previously to restore your nicknames.
I have forgotten my Account Name and or Password.
So we can verify and retrieve your Account / Password send email to support@flower-farmer.com include the nickname(s) you have setup under your account along with your Google Checkout Order number you received by email when purchasing the game. If you do not have the purchase email saved please provide the real life name and area code as listed on the payment provider which was used to purchase the game.
I can not log in to the game as when creating or choosing a created nickname I do not see a button labeled "Select" next to the "Add"/"Delete" button by each nickname save slot. What is wrong?
If you do not see both buttons by each nickname slot please reply with the name of your Android Device and the version of Android OS you are running. This is a common issue with the Samsung Intercept Android Phone, if this is the model of phone you are using please contact us by email at support@flower-farmer.com for a full refund as unfortunately the 240x400 display resolution used by the Intercept is not compatible with the game of Flower Farmer.
IV General Gameplay
Does the app have to be open for plants to continue growing?
Plants will grow on their own as time passes regardless if the app is active, minimized or closed. Plants will also continue to grow if your phone is turned off.
Will sprouts, seedlings and mature plants die if they are left in growing trays or planting pots once they reach maturity?
No, mature sprouts, seedlings and 100% complete plants will remain until you transplant, harvest or trash (delete) them.
How long do plants take to grow?
The length of time to grow will vary based on the strain you are growing. Also various buffs, negative effects and equipment active in the grow room will effect length of growing time. Each real life half hour represents 1 day in the game. For example with a Shasta Daisy using basic equipment and no active time decreasing buffs the seeds take eight (8) minutes to germinate, sixteen (16) minutes for the seedlings to mature and about one hour total for the plants to be ready for harvest (100% completion) in the main grow room.
How can I germinate a seed, plant a sprout and seedling?
On the Germination Tray, Seedling Tray or Grow Room Screen, first select a seed or plant from the lower inventory panel displayed on the screen. Once selected the seed or plant will highlight. Then touch any empty spot in the germination tray, seedling tray or grow room plot. This will place the seed or plant in the spot and begin the growing through that phase.
How do I sell to and buy from the shops?
To sell, touch to select any item displayed in the upper inventory panel in a shop screen, then touch again the selected item to display a window with information about that item. Using the "+" and "-" buttons to increment the amount of the selected item you wish to purchase, then touch the BUY button to purchase. Items and harvested flowers can be sold the same way by using the sell inventory panel in a shop or in the full panel when in the Flower Market location.
How do I know when germinated seeds or seedlings are ready for transplant?
When germinated seeds or seedlings are ready for transplant they will be displayed in the lower inventory panel in the seedling tray or grow room screens. Touch a listed sprout or seedling to select, then touch an empty spot on the tray or empty grow room spot to place.
How do I add grow lights and other equipment in the grow room?
To add equipment in a grow room plot touch any of the 6 slots in the upper left and upper right sides of the screen in the Grow Room. Each Grow Room plot has room for 6 pieces of equipment. Please note the plot must be empty of all plants to add or change grow room equipment.
Why can't I change or add equipment in the grow room?
When plants are growing in a plot, equipment can not be changed or added until all plants are harvested or trashed (deleted).
What is Grow Skill and how does it work?
Grow Skill can be thought of as an Experience Level in a Computer RPG. The higher your Grow Skill the more difficult level of plants you can successfully grow and harvest. Each plant strain has a difficulty level which can be seen by viewing the detailed information about a plant. The higher a plant's difficulty level is above your grow skill, the greater chance the plant has of receiving plagues every other game day (every hour in real time). Plagues cause damage to quality and amount of flowers harvested. Plagues and the damages they cause can be removed by using various consumable items. The limitation to this is if a plant is too ravaged by plagues the cost to cure will be greater than the profit made from the harvest. Rule of thumb is to grow plants of difficulty levels at or slightly above your current grow skill level.
Where can I learn more about playing the game?
For more information read the growing guides at http://www.flower-farmer.com/guides.html Also the official flower farmer community forums are coming soon! You can also chat with other players in game, as other players are often the best source of information and tips. You can also contact customer support directly by sending email to support@flower-farmer.com
Return to the Flower Farmer Growing Guides & FAQ
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